Table of Contents
Prologue 1
Introduction: Harder to Stop 13
Part 1 Protection
Chapter 1 How We Fear 23
Chapter 2 Harnessing Fear 33
Chapter 3 Mental Armor 47
Chapter 4 Mental Resilience 65
Chapter 5 The Secret Service Mindset 77
Chapter 6 Be Your Own Shift Agent 91
Chapter 7 If You Must Fight, Then Fight 103
Chapter 8 Bulletproof Your Life 115
Part 2 Reading People
Chapter 9 Becoming a Human Lie Detector 127
Chapter 10 Everybody Lies 139
Chapter 11 Reading People 149
Chapter 12 What Are They Really Saying? 169
Chapter 13 How People Read You 181
Chapter 14 It's Not What You Say, But How You Say It 187
Chapter 15 Detecting Deception 199
Part 3 Influence
Chapter 16 How to Influence 209
Chapter 17 Undivided Attention 215
Chapter 18 Commanding Respect 221
Chapter 19 The Right Questions 229
Chapter 20 The Principles of Rapport 237
Chapter 21 The Tactics of Influence 249
Chapter 22 How Others Influence You 265
Chapter 23 Being Presidential 277
Conclusion: Becoming Bulletproof 293
Acknowledgments 301
Index 305